TERMS AND CONDITIONS
Effective Date: August 30, 2026
Welcome to Charleston Window Treatments.
These Terms and Conditions (“Terms”) govern your use of charlestonwindowtreatments.com and your interactions with Charleston Window Treatments (“Charleston Window Treatments,” “we,” “us,” or “our”), including communications by telephone, email, SMS, MMS, website forms, and other electronic means.
By accessing or using our website, submitting information to us, requesting a quote or consultation, purchasing products or services from us, or otherwise interacting with Charleston Window Treatments, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
USE OF OUR WEBSITE
You may use our website for lawful purposes, including learning about our products and services, requesting information, requesting a consultation or quote, and communicating with Charleston Window Treatments.
You agree not to:
Use the website for unlawful, fraudulent, abusive, or malicious purposes
Attempt to interfere with the operation or security of the website
Attempt to gain unauthorized access to our systems or information
Transmit malware, viruses, harmful code, or other disruptive technologies
Use automated tools to scrape, copy, or collect website content without authorization
Misrepresent your identity or provide intentionally false information
Use our website or communications systems in a manner that violates applicable law
INFORMATION PROVIDED THROUGH THE WEBSITE
You agree that information you submit through our website will be accurate to the best of your knowledge.
This may include your:
Name
Email address
Telephone number
Service address
Project information
Window treatment preferences
Appointment information
Quote request information
Other information you voluntarily provide
Submitting a request through our website does not obligate Charleston Window Treatments to provide services and does not create a binding service agreement unless otherwise agreed to by Charleston Window Treatments.
QUOTES, ESTIMATES, AND CONSULTATIONS
Any quote, estimate, price, recommendation, measurement, timeline, or other information provided through our website or during an initial conversation may be preliminary unless expressly stated otherwise.
Final pricing may depend on factors including:
Product selections
Materials
Window dimensions
Measurements
Installation requirements
Customization
Property conditions
Accessibility
Labor requirements
Shipping or supplier costs
Changes requested by the customer
Other project-specific circumstances
A binding agreement for products or services may be subject to a separate proposal, estimate, contract, invoice, purchase agreement, or other written agreement.
PRODUCT INFORMATION
We make reasonable efforts to accurately display and describe products, materials, colors, fabrics, finishes, designs, features, and other product information.
However, colors and appearances may vary based on screens, lighting, photography, manufacturing variations, dye lots, materials, and other factors.
Product availability, specifications, pricing, manufacturers, features, materials, and options may change without notice.
Where applicable, manufacturer warranties may be governed by the terms and conditions established by the applicable manufacturer.
INTELLECTUAL PROPERTY
Unless otherwise stated, the website and its content are owned by or licensed to Charleston Window Treatments.
This may include:
Text
Photographs
Graphics
Logos
Branding
Videos
Page designs
Website layouts
Written content
Marketing materials
Other original content
You may not reproduce, distribute, modify, republish, sell, or commercially exploit our website content without prior authorization, except as permitted by applicable law.
THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, applications, manufacturers, social media platforms, payment providers, or other services.
Charleston Window Treatments does not control these third parties and is not responsible for their content, availability, security, terms, privacy practices, or actions.
Your use of third-party websites and services is subject to the applicable third party’s own terms and policies.
ELECTRONIC COMMUNICATIONS
When you contact Charleston Window Treatments electronically, you consent to receiving responsive communications electronically where permitted by law.
Depending on the information and permissions you provide, communications may occur through:
Telephone calls
SMS text messages
MMS messages
Website communications
Other electronic communication methods
Certain communications may require separate consent as described below.
SMS AND MMS TEXT MESSAGING TERMS
Charleston Window Treatments may offer SMS and MMS text messaging programs for customers and prospective customers.
Depending on the consent you provide, messages may include:
Responses to inquiries
Quote request follow-ups
Consultation scheduling
Appointment confirmations
Appointment reminders
Rescheduling communications
Customer service messages
Project-related communications
Installation updates
Order updates
Service-related notifications
Requested information
Follow-up communications
Marketing or promotional communications when you have separately consented to receive such messages
The specific categories of messages you receive will depend on the consent you provide.
SMS CONSENT
By affirmatively opting in to an applicable Charleston Window Treatments text messaging program, you authorize Charleston Window Treatments to send SMS or MMS text messages to the mobile telephone number you provided.
Your consent applies only to the categories of messages for which you have opted in.
Consent to receive marketing or promotional text messages is not a condition of purchasing any product or service from Charleston Window Treatments.
Providing your telephone number by itself does not necessarily constitute consent to receive marketing text messages where separate affirmative consent is required.
Where our website provides separate SMS consent options for customer-care or transactional communications and marketing or promotional communications, your selection for each category will be treated separately.
You may decline SMS consent and still request information about or purchase Charleston Window Treatments products and services through other available communication methods.
SMS MESSAGE FREQUENCY
Message frequency may vary depending on your interactions with Charleston Window Treatments, the services you request, your project status, and the communication permissions you provide.
You may receive more messages during active scheduling, quoting, ordering, installation, or customer-service activity and fewer messages when no active project or request exists.
Marketing message frequency may also vary.
MESSAGE AND DATA RATES
Message and data rates may apply to SMS and MMS communications.
Charleston Window Treatments does not charge you separately for receiving our text messages, but your wireless carrier may impose messaging, data, or other charges based on your mobile service plan.
You are responsible for charges imposed by your wireless carrier.
HOW TO OPT OUT OF TEXT MESSAGES
You may opt out of receiving text messages from Charleston Window Treatments at any time by replying:
STOP
to a text message from Charleston Window Treatments.
You may also use other commonly recognized opt-out commands supported by our messaging provider.
After you opt out, you may receive a final confirmation message confirming that your opt-out request has been processed.
After your opt-out has been processed, Charleston Window Treatments will stop sending messages covered by that opt-out unless you subsequently provide consent to receive them again.
Opting out of SMS does not necessarily prevent Charleston Window Treatments from contacting you through other methods that you have provided or authorized, including telephone or email, regarding an active inquiry, transaction, project, or customer relationship where permitted by law.
SMS HELP
For assistance with Charleston Window Treatments text messages, reply:
HELP
to a text message from us.
You may also contact Charleston Window Treatments through our website at:
https://charlestonwindowtreatments.com/
WITHDRAWAL OF SMS CONSENT
You may withdraw your consent to receive text messages at any time.
Withdrawal of consent will not affect the lawfulness of communications sent before your withdrawal was received and processed.
If you later wish to receive text messages again, you may be required to provide a new opt-in or otherwise affirmatively consent to resume messaging.
MOBILE NUMBER OWNERSHIP
By providing a mobile telephone number and opting in to receive text messages, you represent that:
You are the subscriber or customary user of that telephone number; or
You are authorized to provide consent for communications to that telephone number.
If your mobile number changes ownership or you stop using the number, you should notify Charleston Window Treatments or opt out of messaging before relinquishing the number whenever reasonably possible.
AUTOMATED COMMUNICATION TECHNOLOGY
Where disclosed at the time of consent, Charleston Window Treatments may use automated systems or technology to facilitate SMS or MMS communications.
Messages may be sent through communications software or messaging platforms used by Charleston Window Treatments.
Consent to receive marketing messages sent using automated technology is not a condition of purchase.
SMS SERVICE PROVIDERS
Charleston Window Treatments may use third-party service providers, including Salesmsg, telecommunications providers, carriers, messaging aggregators, customer relationship management platforms, and other technology providers to facilitate SMS and MMS communications.
These providers may process information as reasonably necessary to transmit messages, manage communication preferences, maintain opt-in and opt-out records, provide technical services, prevent abuse, and comply with telecommunications requirements.
Our treatment of personal information, mobile numbers, and SMS consent information is further explained in our Privacy Policy.
SMS PRIVACY
Charleston Window Treatments does not sell, rent, transfer, or share SMS opt-in information, mobile telephone numbers, or SMS consent information with third parties or affiliates for their independent marketing or promotional purposes.
Information may be processed by service providers that help us operate our messaging program, such as messaging platforms, telecommunications carriers, and technology providers, only as reasonably necessary to provide those services.
For additional information regarding how we collect, use, protect, and disclose personal information, please review our Privacy Policy at:
https://charlestonwindowtreatments.com/privacy-policy/
CARRIERS
Wireless carriers are not liable for delayed or undelivered messages.
SMS and MMS delivery is subject to effective transmission by your mobile carrier and other telecommunications providers and is outside the complete control of Charleston Window Treatments.
Message availability may depend on your wireless carrier, mobile device, service plan, network availability, geographic location, and other factors.
SUPPORTED DEVICES AND CARRIERS
SMS and MMS messaging may not be available through every wireless carrier, device, telephone number type, or service plan.
Charleston Window Treatments does not guarantee that its messaging program will be compatible with every device or carrier.
SMS PROGRAM CHANGES
Charleston Window Treatments may modify, suspend, or discontinue some or all of its text messaging programs at any time.
We may also modify the telephone number or short code, if applicable, through which messages are sent.
If required by applicable law, we will provide appropriate notice of material changes to an SMS program.
PROHIBITED USE OF TEXT MESSAGING SERVICES
You may not use Charleston Window Treatments’ messaging services to:
Send unlawful or abusive content
Harass employees or representatives
Transmit malware or harmful content
Impersonate another person
Attempt to gain unauthorized access to systems or information
Engage in fraudulent activity
Violate applicable laws or regulations
PRIVACY POLICY
Your use of our website and communications with Charleston Window Treatments are also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect information, including information related to telephone numbers and SMS consent.
The Privacy Policy is available at:
https://charlestonwindowtreatments.com/privacy-policy/
USER PRIVACY AND DATA
By using our website or voluntarily submitting information, you acknowledge that Charleston Window Treatments may process your information as described in our Privacy Policy and as reasonably necessary to:
Respond to your inquiries
Provide requested services
Prepare quotes or estimates
Schedule consultations
Communicate regarding projects
Maintain business records
Operate our website
Maintain communication preferences
Comply with legal or regulatory obligations
Protect our business and customers
DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and publicly available website content are provided on an “as is” and “as available” basis.
We do not guarantee that:
The website will always be available
The website will be free from errors
All information will always be current or complete
Third-party services will remain available
Electronic communications will always be delivered without delay or interruption
Nothing in this section limits warranties or rights that cannot lawfully be excluded.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Charleston Window Treatments will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from your use of or inability to use the website.
This limitation does not exclude liability that cannot legally be excluded or limited under applicable law.
Terms governing liability for products, installations, purchases, warranties, or contracted services may also be contained in separate agreements between you and Charleston Window Treatments.
INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold Charleston Window Treatments harmless from claims, losses, liabilities, damages, costs, or expenses arising from your unlawful misuse of the website, violation of these Terms, or violation of the rights of another person or entity.
GOVERNING LAW
These Terms will be governed by the laws of the State of South Carolina, without regard to conflict-of-law principles, except where federal law or another applicable law controls.
Any dispute relating to these Terms will be subject to applicable federal and South Carolina law.
SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
NO WAIVER
Failure by Charleston Window Treatments to enforce any provision of these Terms will not constitute a waiver of that provision or any other rights.
CHANGES TO THESE TERMS
Charleston Window Treatments may update these Terms periodically to reflect changes in:
Our business practices
Our services
Our website
Our communications practices
Technology
Telecommunications requirements
Applicable laws or regulations
When these Terms are updated, we will revise the Effective Date shown at the top of this page.
Your continued use of the website following changes to these Terms constitutes acceptance of the revised Terms to the extent permitted by law.
CONTACT INFORMATION
If you have questions about these Terms and Conditions, please contact:
Charleston Window Treatments
Website:
https://charlestonwindowtreatments.com/
Charleston, South Carolina
SMS TERMS SUMMARY
By affirmatively opting in to receive text messages from Charleston Window Treatments, you consent to receive the categories of SMS or MMS communications described at the point where you provide consent.
Message frequency may vary.
Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Reply STOP to opt out.
Reply HELP for assistance.
Wireless carriers are not liable for delayed or undelivered messages.
You may withdraw your SMS consent at any time.
Charleston Window Treatments does not sell or share your mobile number, SMS opt-in information, or SMS consent with third parties or affiliates for their independent marketing or promotional purposes.
Privacy Policy:
https://charlestonwindowtreatments.com/privacy-policy/
Terms and Conditions:
https://charlestonwindowtreatments.com/terms-and-conditions/
