PRIVACY POLICY
Effective Date: August 30, 2026
Charleston Window Treatments (“Charleston Window Treatments,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit charlestonwindowtreatments.com, request a quote, contact us, communicate with us by telephone, email, or text message, or otherwise interact with Charleston Window Treatments.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including:
First and last name
Telephone number
Email address
Property or service address
City, state, and ZIP code
Information about your home, business, windows, project, or requested services
Appointment and scheduling information
Quote and estimate information
Communications you send to us
Information submitted through website forms
Information provided during telephone calls, emails, text messages, or in-person consultations
Records of your communication preferences and consent
When you consent to receive text messages, we may also maintain records relating to your SMS consent, including your telephone number, the date and time consent was provided, the method or source through which consent was obtained, and applicable consent language.
INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring websites
Approximate geographic location
Date and time of visits
Website interactions
Advertising and campaign information
Cookie and tracking technology identifiers
We may use cookies, pixels, analytics technologies, advertising technologies, and similar tools to operate our website, understand website usage, measure advertising effectiveness, and improve our services.
HOW WE USE YOUR INFORMATION
We may use information collected from you to:
Respond to quote requests and inquiries
Schedule consultations and appointments
Provide window treatment recommendations
Prepare estimates and proposals
Communicate regarding your project
Provide customer service
Send appointment reminders
Send scheduling and installation updates
Send order or project status information
Respond to questions
Follow up regarding requested services
Send text messages when you have provided appropriate consent
Send marketing or promotional communications when permitted by law and when appropriate consent has been obtained
Operate and improve our website
Measure website and advertising performance
Prevent fraud or misuse
Maintain business and communication records
Comply with applicable legal and regulatory requirements
SMS AND TEXT MESSAGING PRIVACY
Charleston Window Treatments may communicate with customers and prospective customers through SMS or MMS text messaging.
Text messages may include, depending on the consent you provide:
Responses to inquiries
Quote follow-ups
Consultation scheduling
Appointment reminders
Appointment confirmations
Project updates
Installation updates
Customer service communications
Other service-related communications
Promotional or marketing communications when you have separately consented to receive them
Consent to receive text messages is not a condition of purchasing any goods or services from Charleston Window Treatments.
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of receiving text messages at any time by replying STOP to a message from us.
After you submit an opt-out request, we may send a final confirmation message indicating that you have been unsubscribed. You will no longer receive text messages covered by that opt-out unless you subsequently provide consent again.
For assistance with text messaging, reply HELP to a message or contact Charleston Window Treatments directly.
Wireless carriers are not responsible for delayed or undelivered messages.
SMS CONSENT AND MOBILE INFORMATION
Charleston Window Treatments does not sell, rent, transfer, or share SMS opt-in information, mobile telephone numbers, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Your consent to receive text messages from Charleston Window Treatments applies specifically to Charleston Window Treatments and will not be transferred to another company for that company’s independent marketing purposes.
We may use service providers that assist us in delivering and managing communications, including telecommunications providers, messaging platforms, customer relationship management providers, website providers, and other technology vendors.
These providers may process information only as necessary to perform services on our behalf, operate our communications systems, maintain records, prevent abuse, comply with telecommunications requirements, or provide requested services.
SMS opt-in information and consent will not be provided to unrelated third parties for their own marketing or promotional use.
SMS COMMUNICATION SERVICE PROVIDERS
We may use third-party communications providers, including Salesmsg, to facilitate telephone and text-message communications.
These providers may process telephone numbers, message content, communication records, opt-in information, opt-out requests, and related technical information as necessary to provide messaging services to Charleston Window Treatments.
Information may also be processed by telecommunications carriers, messaging aggregators, telecommunications registries, and other entities involved in delivering compliant SMS and MMS communications.
Such processing does not authorize those parties to use your SMS consent for their own independent marketing purposes.
CONSENT RECORDS
We may retain records demonstrating that consent to communicate with you was obtained.
These records may include:
Your telephone number
The date and time of consent
The website or other source through which consent was provided
The disclosure presented at the time of consent
Your communication preferences
Opt-in records
Opt-out records
Message history when appropriate
We may retain these records as reasonably necessary to comply with applicable telecommunications rules, carrier requirements, legal obligations, and our legitimate business needs.
HOW WE SHARE INFORMATION
We may disclose personal information to service providers that assist us in operating our business, such as:
Website hosting providers
Customer relationship management providers
Communications and text messaging providers
Email service providers
Scheduling providers
Analytics providers
Advertising platforms
Payment processors, if applicable
Software and technology providers
Professional advisors
Contractors or vendors involved in fulfilling your requested project or services
These companies may receive only the information reasonably necessary to provide their services to us.
SMS opt-in data, mobile-number consent, and text-message consent information are excluded from sharing for third-party marketing or promotional purposes.
SALE OF PERSONAL INFORMATION
Charleston Window Treatments does not sell your SMS opt-in information or SMS consent information.
We do not sell personal information in exchange for money.
Certain analytics or online advertising technologies may involve the disclosure of online identifiers, cookies, or browsing activity to advertising and analytics providers. Depending on the jurisdiction in which you reside, certain disclosures may be considered “sharing,” “targeted advertising,” or a “sale” under applicable privacy laws even when no money is exchanged.
Where required by applicable law, you may have rights concerning these activities.
COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Understand how visitors use the website
Improve website performance
Measure advertising campaigns
Determine how visitors arrived at our website
Provide more relevant advertising
Prevent fraud and abuse
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.
ADVERTISING AND THIRD-PARTY PLATFORMS
We may use third-party advertising and analytics services such as Google and social media advertising platforms.
These providers may use cookies, pixels, device identifiers, and similar technologies to measure advertising performance and understand interactions with our website.
Their use of information is also subject to their respective privacy policies.
TELEPHONE COMMUNICATIONS
If you provide your telephone number, we may use it to respond to your inquiry, discuss your requested services, schedule consultations, provide customer service, or otherwise communicate regarding your relationship with Charleston Window Treatments.
Providing a phone number alone does not automatically constitute consent to receive marketing text messages where separate consent is required.
EMAIL COMMUNICATIONS
If you provide your email address, we may use it to communicate regarding:
Your inquiry
Quotes and estimates
Appointments
Projects
Customer service
Company information
Promotional communications where permitted
You may unsubscribe from promotional email communications by following the unsubscribe instructions contained in those emails.
We may continue sending non-promotional communications reasonably necessary to provide requested services.
DATA SECURITY
We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
However, no website, database, electronic transmission, or information-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
DATA RETENTION
We may retain personal information for as long as reasonably necessary to:
Provide services
Maintain customer and project records
Maintain communication and consent records
Resolve disputes
Prevent fraud
Enforce agreements
Meet tax, accounting, regulatory, or legal requirements
Establish or defend legal claims
Retention periods may vary depending on the type of information and the reason it was collected.
CHILDREN’S PRIVACY
Our website and services are intended for adults seeking window-treatment products and services.
We do not knowingly collect personal information from children under 13 through our website.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
YOUR PRIVACY CHOICES
Depending on where you live and applicable law, you may have certain rights regarding your personal information, potentially including the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw certain communication permissions
Opt out of promotional communications
Opt out of certain targeted advertising or data-sharing activities where applicable
These rights are subject to applicable legal exceptions and verification requirements.
To exercise a privacy right, contact Charleston Window Treatments using the information below.
TEXT MESSAGING OPT-OUT
You may withdraw your consent to receive SMS messages at any time by replying STOP to any text message from Charleston Window Treatments.
For assistance, reply HELP.
You may also contact Charleston Window Treatments directly through the contact information listed on our website.
An SMS opt-out applies to the applicable SMS messaging program. We may still contact you through other methods when permitted, including email or telephone, regarding an active customer relationship, requested service, appointment, or project.
DO NOT TRACK SIGNALS
Some browsers provide “Do Not Track” signals or similar privacy controls. Because there is not a universally accepted standard for responding to all such signals, our website may not respond to every Do Not Track request.
Where legally required and technically supported, we may recognize applicable browser-based privacy preference signals.
THIRD-PARTY WEBSITES
Our website may contain links to websites operated by third parties.
Charleston Window Treatments is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of websites you visit.
LEGAL DISCLOSURES
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law
Respond to a subpoena, court order, or government request
Protect our legal rights
Protect the safety of customers, employees, or others
Investigate fraud, abuse, security incidents, or unlawful activity
Enforce our agreements or policies
BUSINESS TRANSFERS
If Charleston Window Treatments is involved in a merger, acquisition, financing transaction, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
SMS consent and messaging permissions will continue to be treated in accordance with applicable law and telecommunications requirements and will not automatically authorize an unrelated party to use your consent for independent marketing.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.
When changes are made, we will update the Effective Date displayed at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
CONTACT CHARLESTON WINDOW TREATMENTS
Charleston Window Treatments
Website: charlestonwindowtreatments.com
Charleston, South Carolina
If you have questions about this Privacy Policy, your personal information, or our communication practices, please contact us through our website.
SMS PRIVACY COMMITMENT
Charleston Window Treatments respects the privacy of individuals who communicate with us by text message.
Mobile telephone numbers, SMS opt-in records, and SMS consent information collected for Charleston Window Treatments’ messaging program will not be sold or provided to third parties or affiliates for their independent marketing or promotional purposes.
We use this information only as reasonably necessary to communicate with you, provide requested services, operate our messaging program, maintain compliance records, and work with service providers that facilitate those communications on our behalf.
